Terms and Conditions • justgoodspecs.com

Please read these terms and conditions carefully before you place your order as all accepted orders are bound by these Terms and Conditions. This document sets out the Terms & Conditions of our supply to you, the purchaser of products ordered through the justgoodspecs.com website. If you do not understand these terms and conditions please do not place your order via our website.

1. General

1. These Terms and Conditions do not remove or affect your statutory rights at law.
2. No binding contract exists between you the customer and Duncan and Todd Ltd. until your order has been accepted and confirmed.
3. For any order, (contract) placed via the justgoodspecs.com site, you will have a 7 day period from the date when the order is placed, in which to cancel this contract. This right does not apply after we have started to customise materials, including manufacturing any goods in accordance with your requirements.
4. All products and goods are sold subject to availability and for delivery within 28 days of the order being received.
5. These terms and conditions are our trading terms and conditions and cannot be altered or varied by any member of staff, unless you, the customer, receive that variation in writing from justgoodspecs.com
6. Any contract entered into via the justgoodspecs.com site is considered personal and applicable to the requesting customer and as such it is not to be considered as transferable.
7. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude. Our maximum liability (and that of our employees, agents and subcontractors) to you in connection with any physical damage caused to your property through the negligence of us (or our employees, agents and subcontractors) will not in any circumstances exceed £1,000. In all other cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates. In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, loss of profits, contracts, goodwill or anticipated savings.
8. justgoodspecs.com reserves the right to review and amend these terms and conditions as and when circumstances dictate.

2. Description of Goods and Services

1. A description of the goods is set out on our website and any other documents referred to on our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.
2. When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by an appropriate registered medical practitioner or registered ophthalmic optician following a sight test within the last 2 years.
3. We will rely upon the prescription provided by you and the goods provided will contain lenses matching the prescription that you submitted.
4. If you are unsure of the relevant prescription to be applied to the goods, please consult a registered medical practitioner or registered ophthalmic optician before placing an order.
5. We strongly recommend you order your spectacles using your pupillary distance, PD, as measured by your Optician. If there is no PD measurement on your prescription, then consult your optician to obtain your PD before ordering. If you do not provide the PD, and unless you state otherwise, we use an appropriate average 'PD' to complete your order.
6. You must be over the age of 18 to order from justgoodspecs.com, and you must not be ordering on behalf of someone under 18 years of age.
7. justgoodspecs.com will not fulfil orders for lenses of 10 dioptres and over.
8. justgoodspecs.com will not fulfil orders for lenses where the sphere value added to the cylindrical value is 10 dioptres and over.
9. justgoodspecs.com will not fulfil orders for varifocal or progressive lenses.

3. Delivery

1. Unless agreed otherwise in writing, delivery of the goods will take place at the delivery address stated on the order form.
2. Unless agreed otherwise in writing, delivery of the goods must be to a UK address.
3. Unless agreed otherwise in writing, delivery of the goods will take place within twenty eight working days.
4. Any dates specified by us for delivery of goods are intended to be an estimate and time for delivery is not guaranteed. If no dates are specified, we will endeavour to deliver within a reasonable time.
5. If for any reason (not due to our fault), you do not accept delivery of any of the goods in accordance with this paragraph, then we may charge you an additional fee to cover any additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).
6. Prices exclude delivery.

4. Inspection of Goods

1. Upon delivery of the goods you should carefully inspect them. If any of the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods. (See section on Returns)
2. The goods will contain written confirmation of the prescription as a reference. If the prescription stated does not match the prescription ordered, please contact us to inform us of the problem and do not use the goods.

5. Price

1. The price for the goods is the price stated on our website.
2. The price for the goods includes any value added tax payable.
3. Percentage Discounts stated in justgoodspecs.com advertising campaigns and on the site relate directly to the reduction on full selling prices of products in Duncan and Todd Retail Branches. The price of all products on the site represent a maximum 50% discount on the full retail value of those products sold at Duncan and Todd Branches.

6. Payment

1. Unless we agree otherwise in writing, you must pay us the price for the goods when placing your order.
2. Payments to us must be made in pounds sterling.

7. Returns

We are sure that you will be very happy with your purchase, but we understand that there may be reasons why you might need to return or cancel your order.

Distance Selling Regulations entitles customers within the EU to a seven day cancellation period from the time that goods are received. Please note that this does not apply to prescription spectacles as lenses are produced to order. In addition, we will act promptly if the goods we send you are damaged, defective or incorrect.

For orders and cancellations, you should send an e-mail to enquiries@justgoodspecs.com, or write to the following address, quoting your order reference number in any correspondence.

Duncan and Todd Ltd (justgoodspecs)
14 Crown Terrace
Aberdeen AB11 6HE
United Kingdom

Please follow appropriate steps depending on reason for returning goods:

1. If you wish to cancel your order under the terms of the Distance Selling Regulations, simply contact us via e-mail or post at the address above, quoting your order reference number.
2. If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange. Please contact us by e-mail (enquiries@justgoodspecs.com) as soon as possible to inform us of your wish to return your goods, and we will allocate you a return code, which you must include in the package to ensure we process your return as efficiently as possible. You must also include your original order number, with your name and address. We will arrange for a replacement to be sent and refund the postage cost of returning the item to us.
3. If the item is defective you have the right to return a faulty item within a reasonable period of time. Please contact us by e-mail, (enquiries@justgoodspecs.com) as soon as possible to inform us of your wish to return your goods, and we will allocate you a return code, which you must include in the package to ensure we process your return as efficiently as possible. You must also include your original order number, with your name and address. We will arrange for a replacement to be sent and refund the postage cost of returning the item to us.
4. If we sent you an item you did not order, an incorrect item, please contact us by e-mail, (enquiries@justgoodspecs.com) as soon as possible, to inform us of the details of the error, and your wish to return your goods, and we will allocate you a return code, which you must include in the package to ensure we process your return as efficiently as possible. You must also include your original order number, with your name and address. We will arrange for a replacement to be sent and refund the postage cost of returning the item to us.

Note: in the event that we send you a replacement for a damaged, defective or incorrect item, you must return the original item to us within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

8. Responsibility for and Ownership of Goods

You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is caused by our negligence.

9. Our Responsibilities

We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances outside of our reasonable control. In particular we will not be responsible for delays caused by our suppliers.

10. Our Right to Transfer the Contract

We may assign or subcontract the contract or any part of the contract to any person, firm or company.

11. Data Protection

We will ensure that our employees, agents and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract.

12. Security

1. At justgoodspecs.com we are 100% committed to protecting your security and privacy. The information you send us is protected by using Secure Socket Layer (SSL) technology (shown by the padlock in the bottom right hand corner of the screen). This shows that your information cannot be intercepted as it travels over the net. Once your information reaches us it is stored behind firewalls to prevent unauthorised access.
2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

13. Use of Cookies

1. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
2. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
3. When you visit our website we send you a cookie. Cookies may be used in the following ways:- i) to help us to recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly, ii) to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
4. Two types of cookies may be used on this website, -session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

14. Communications

All communications between justgoodspecs.com and its customers will only be recognised if it is in writing and must be sent by first class post, facsimile or email. (With confirmation received). Any written communication will be treated as having been served on the person receiving it 3 working days after posting (if sent by first class post) or at the time of transmission (if sent by facsimile and a satisfactory transmission report is obtained) or at the time and date stamp if received by email and confirmation of receipt is received by the sending party.

15. About Us

1. Please address all enquiries to enquiries@justgoodspecs.com
2. www.justgoodspecs.com is the website address of the online optical shop of Duncan and Todd Ltd.
3. Registered office:
   Duncan and Todd Ltd
   14 Crown Terrace
   Aberdeen
   AB11 6HE
   Company Registration Number SC65757

16. Codes of Conduct

We abide by the following codes of conduct:

• Distance Selling Regulations
• Sale of Goods Legislation

17. Governing Law

Your use of this website and any purchases by you on this website will be governed by Scottish Law and will be deemed to have occurred in the UK